Hospitality Management Certificate

Program Learning Outcomes

1. Possess a strong understanding of the hospitality industry, including its history, current trends, and future developments.
2. Provide exceptional customer service, ensuring guest satisfaction and loyalty in various hospitality settings.
3. Communicate effectively with guests, colleagues, and superiors, using both verbal and written communication skills.
4. Adhere to ethical and responsible management practices, including compliance with industry regulations and environmental sustainability.
5. Understand key business and financial concepts related to the hospitality industry, such as budgeting, revenue management, and cost control. 
6. Identify industry regulations, health and safety standards, and legal requirements.

Required Certificate Courses

ACCO 101 - General Accounting   4 CR

BUAD 101 - Introduction to Business   3 CR

HOSP 101 - Hospitality Management   3 CR

HOSP 102 - Special Event Management   3 CR

HOSP 103 - Customer Service Excellence   3 CR

Information

For more Hospitality program information, see the program webpage at  https://kellogg.edu/academics/areas-of-study/business-computer-information-technology/business/.

To apply to the Hospitality Management program and begin mapping your course sequence, use this link advising@kellogg.edu to make an appointment with an academic advisor.